{"id":175,"date":"2012-04-15T16:30:21","date_gmt":"2012-04-15T16:30:21","guid":{"rendered":"http:\/\/deempleo.net\/blog\/?p=175"},"modified":"2012-04-16T11:42:10","modified_gmt":"2012-04-16T11:42:10","slug":"frases-que-no-se-debem-utilizar-en-servicio-al-cliente","status":"publish","type":"post","link":"https:\/\/deempleo.net\/blog\/2012\/04\/frases-que-no-se-debem-utilizar-en-servicio-al-cliente\/","title":{"rendered":"Frases que no se debem utilizar en servicio al cliente"},"content":{"rendered":"<p>Especialmente para los que se desempe\u00f1an como <strong>agentes de servicio al cliente<\/strong> se debe de pensar muy bien antes de hablar, en especial cuando dicho puesto es la imagen directa de la <strong>empresa<\/strong>.<\/p>\n<p>Hoy en nuestro portal del <strong>empleo<\/strong> compartiremos con nuestros lectores algunas de las frases que los <strong>empleados<\/strong> de <strong>servicio al cliente<\/strong> realizan y afectan directamente la imagen de la <strong>empresa<\/strong>. Espero que el material de hoy sea de total utilidad y les sirva para tanto para mejorar sus habilidades como para evitar esos malos momentos en que los clientes se irritan.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-176\" src=\"http:\/\/deempleo.net\/blog\/wp-content\/uploads\/2012\/04\/Empleo-de-servicio-al-cliente.jpg\" alt=\"\" width=\"358\" height=\"262\" srcset=\"https:\/\/deempleo.net\/blog\/wp-content\/uploads\/2012\/04\/Empleo-de-servicio-al-cliente.jpg 358w, https:\/\/deempleo.net\/blog\/wp-content\/uploads\/2012\/04\/Empleo-de-servicio-al-cliente-300x219.jpg 300w\" sizes=\"auto, (max-width: 358px) 100vw, 358px\" \/><\/p>\n<p><strong>Es pol\u00edtica de la empresa<\/strong><\/p>\n<p>Para ser honesto al cliente lo que menos le interesa es saber si es o no pol\u00edtica de la <strong>empresa<\/strong>, lo que \u00e9l necesita es que su problema sea resuelta. Lo \u00f3ptimo que debe de hacerse es explicar por qu\u00e9 no se puede solucionar su inquietud y ofrecerle alguna otra opci\u00f3n. Siempre es mejor dar las razones que no permiten la soluci\u00f3n del problema, a pesar que el cliente se irritar\u00e1 usted cumple de una forma correcta su <strong>trabajo<\/strong>.<\/p>\n<p><strong>\u00a0<\/strong><strong>\u00a0No puedo hacer nada<\/strong><strong>\u00a0<\/strong><\/p>\n<p>Jam\u00e1s utilices esta frase, recuerda que te pagan por una funci\u00f3n al decir que no puedes hacer nada sencillamente pensar\u00e1n que no puedes cumplir tu <strong>trabajo<\/strong>.<\/p>\n<p><strong>Puede consultarla en nuestra p\u00e1gina web<\/strong><\/p>\n<p><strong>\u00a0<\/strong>Cierto que estos medios tambi\u00e9n tienen como objetivo que el cliente tenga la informaci\u00f3n a su alcance sin necesidad de llamar, pero si recibes una llamada es tu obligaci\u00f3n en brindar toda la informaci\u00f3n que el cliente necesite.<\/p>\n<p><strong>La culpa no es nuestra, es de nuestro proveedor\u00a0<\/strong><\/p>\n<p>Al decir esto simplemente damos a entender que la <strong>empresa<\/strong> o <strong>compa\u00f1\u00eda<\/strong> es irresponsable.<\/p>\n<p><strong>No se preocupe, le regresaremos la llamada<\/strong><\/p>\n<p>Es equivalente cuando se busca <strong>trabajo<\/strong> y el entrevistador nos dice: \u201cNo se preocupe, le regresaremos la llamada\u201d, se da por hecho que tal cosa no suceder\u00e1.<strong><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Especialmente para los que se desempe\u00f1an como agentes de servicio al cliente se debe de pensar muy bien antes de hablar, en especial cuando dicho puesto es la imagen directa [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":176,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[97,96,8,21,95,5],"class_list":["post-175","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-noticias","tag-agentes-de-servicio-al-cliente","tag-compania","tag-empleo","tag-empresa","tag-servicio-al-cliente","tag-trabajo","has_thumb"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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